QUALITY MANAGEMENT SYSTEMS IN COMMUNITY PHARMACIES: THE ROLE OF GPP AND ISO STANDARDS IN OPERATIONAL AND ECONOMIC PERFORMANCE

Authors

  • Bektosh Yuldashev Master’s Student, Samarkand State Medical University Samarkand, Uzbekistan
  • Mardieva Ziyoda 6th-Year Student, Faculty of General Medicine Samarkand State Medical University Samarkand, Uzbekistan
  • Normurodova Qunduz Lecturer, Department of Obstetrics and Gynecology Ishtikhan Public Health Technical School named after Abu Ali ibn Sina under Samarkand State Medical University Samarkand, Uzbekistan

Keywords:

Community pharmacy; quality management systems; GPP; ISO 9001; pharmaceutical services; operational performance.

Abstract

The transformation of pharmaceutical markets has intensified the need for structured quality management systems in community pharmacy networks. This study investigates the impact of Good Pharmacy Practice (GPP) guidelines and ISO 9001-based quality management systems on operational efficiency, service quality, and economic performance of community pharmacies. The research is based on an empirical analysis of a pharmacy chain operating in Samarkand, Uzbekistan, during 2024–2026. The results demonstrate that systematic quality management implementation contributes to process standardization, risk reduction, improved patient trust, and sustainable financial performance. The findings highlight the strategic importance of quality management systems for pharmacy networks operating in developing pharmaceutical markets.

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Published

2026-01-07

Issue

Vol. 4 No. 1 (2026): WOM

Section

Articles

License

Creative Commons License

This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.

How to Cite

QUALITY MANAGEMENT SYSTEMS IN COMMUNITY PHARMACIES: THE ROLE OF GPP AND ISO STANDARDS IN OPERATIONAL AND ECONOMIC PERFORMANCE. (2026). Web of Medicine: Journal of Medicine, Practice and Nursing , 4(1), 42-46. https://webofjournals.com/index.php/5/article/view/5800